As I reflect on our ten-year journey, I find myself thinking about the one thing I wish I’d known earlier. Honestly, there are dozens of lessons, but if I had to pick one — it would be the importance of accountability and infrastructure.
Like many businesses, we faced periods of growth followed by frustrating plateaus. It didn’t make sense at the time, but now I see the problem clearly: we were winging it with our infrastructure and accountability.
We hadn’t intentionally defined:
- What roles were needed in our firm
- What those roles required
- Who was accountable to whom
Our team was flying blind, and we couldn’t figure out why things weren’t moving.
The solution? An Accountability Chart. We clearly defined key roles, responsibilities, and lines of accountability. We even mapped out who to go to if someone was stuck.
Once we established systemic accountability, things clicked. Growth became more manageable and less chaotic.
For me, establishing clear accountability is my personal Do-Over button. What’s yours?
Until next time,
Bill
